Support

We're a small team and we read every message. Email support@sunnoro.com and we'll get back to you within 2 business days.

Common questions

My plan is still generating

Most plans are ready in under two minutes, and days appear one by one. If you closed the app, open the trip again and Sunnoro picks up where it left off. If a day shows an error, tap Try again.

A place is closed or doesn't exist

Sorry! AI plans can make mistakes. Tap the item and choose Swap to get an alternative, and please tell us so we can improve.

How do I restore my purchase?

Go to You → Restore purchases. Use the same Apple ID or Google account you bought with.

How do I cancel my subscription?

iPhone: Settings → your name → Subscriptions → Sunnoro → Cancel.
Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → Sunnoro → Cancel.

How do I get a refund?

Apple and Google handle refunds. iPhone: reportaproblem.apple.com. Android: Google Play refund help.

Can I use my trips on another phone?

Yes. Sign in under You → Save your trips with Apple, Google or email, then sign in with the same method on your other phone.

How do I delete my data?

See Delete your account.

Report a problem

Please include your phone model, app version (You tab, bottom of the screen), the destination, and a screenshot if you can.